FREQUENTLY ASKED QUESTIONS
Clear answers about HappyTip.
Understand the guest experience, pricing, payment confirmation, privacy, and how HappyTip can fit different hospitality businesses.
Product
What is HappyTip?
HappyTip is a digital appreciation platform that lets guests scan a QR, choose a hospitality professional or team, select an amount, and pay through UPI.
Is HappyTip only for restaurants?
No. HappyTip is designed for restaurants, cafés, hotels, resorts, salons, spas, valet services, wellness businesses, venues, clubs, and other service-led businesses. Explore hospitality use cases.
Does the guest need an app?
No HappyTip app is required. The guest journey runs in a mobile browser, with UPI used for payment.
Can a guest appreciate a complete team?
Yes. A business can configure individual, department, shift-team, and complete-team recipient options.
Is this the same as bill payment?
No. A HappyTip tip is voluntary and separate from the business bill or service charge. Read our trust principles.
Pricing
What does setup cost?
Setup starts at ₹499. The final amount can vary with locations, QR materials, printing, installation, and customisation. View complete pricing.
Is there a monthly subscription?
The HappyTip Basic plan has no compulsory monthly subscription.
What is the 7% commission?
HappyTip deducts 7% from each successful tip. No tip commission applies when a tip is not completed.
Does the guest pay an additional fee?
No customer convenience fee is added. The guest pays only the tip they voluntarily select.
Can setup cost exceed ₹499?
Yes. ₹499 is a starting price. Physical QR stands, printing, installation, multiple locations, enterprise configuration, or special customisation can increase it.
Payments
How does UPI payment work?
After selecting a recipient and amount, the guest continues to a supported UPI application. See the full journey.
Does opening a UPI app mean payment succeeded?
No. HappyTip should show success only after the payment status has been reliably confirmed.
What happens when payment remains pending?
The experience should keep the payment status clear and avoid showing a successful appreciation until confirmation is received.
Are personal employee UPI IDs displayed?
No. Guests should never see an employee’s personal phone number, UPI ID, bank information, salary, address, or identity documents.
Business use
Can HappyTip work without replacing our POS?
Yes. HappyTip focuses on voluntary appreciation and does not need to become your POS, bill-payment system, or payment wallet.
Can it support multiple hospitality categories?
Yes. QR touchpoints and recipient categories can be adapted to different kinds of hospitality and service businesses.
Can a business use physical QR stands?
Yes. Custom stands, printing, and installation can be scoped as part of setup and may affect the final price.
Can different teams receive tips?
Yes. A business can configure individuals, departments, shift teams, or the complete service team. Talk to us about your setup.