Privacy Policy

HappyTip is developed and maintained by KODLABS PRIVATE LIMITED (CIN: U62010HP2026PTC012674), with its registered office at Partap Nagar, VPO Amb, Tehsil Amb, District Una, Himachal Pradesh 177203, India. KODLABS PRIVATE LIMITED can be contacted through https://www.kodlabs.in, by email at support@kodlabs.in, or by phone and WhatsApp at +91 9317106575. Owner notices may be sent to owner@kodlabs.in.

“Personal data” means information about an identifiable individual. “Processing” includes collection, storage, use, sharing, correction and deletion. “Data Principal”, “Data Fiduciary” and “Data Processor” have the meanings given by applicable Indian data-protection law as its provisions come into force.

This Policy covers Guests or Tippers, Service Professionals, Business Customers, Business Owners and Website Visitors. The information and purposes differ by category and enabled service.

Depending on enabled features, HappyTip may process full or display name, photograph, contact details, role or title, internal identifier, business and outlet association, team, account credentials, verification status, Tip records, payout destination, KYC information where required, and support or grievance records.

HappyTip may process owner name, work contact details, role, authority, account login information, business name, locations, tax or registration information where needed, plan and billing information, permissions, configuration activity, support communications and security logs.

Website use may generate IP address, device and browser information, pages visited, approximate region derived from IP, referral information, timestamps, cookie choices, security events and analytics data. A demo enquiry may also include the information entered into the form.

We may collect information when a person registers, configures an account, selects a Tip, submits a note, contacts support, responds to a notice, requests a refund, exercises a privacy right or otherwise communicates with HappyTip.

A Business Customer may provide Service Professional identity, profile, outlet, role, team, availability, internal identifier, contact, verification and payout information. The Business Customer must have authority, give required notices and avoid providing information that is not reasonably needed.

HappyTip may receive transaction references, amount, status, timestamp, masked payment information, refund or chargeback status, payout status, risk results and verification status from a Payment Partner, bank, UPI participant or payout provider.

Technical systems may automatically record service requests, page and feature interactions, timestamps, IP address, browser and device characteristics, error information, account activity and security signals. The exact telemetry must be confirmed against the production implementation.

This information may be used to deliver compatible pages, diagnose errors, protect accounts, investigate misuse, measure performance and maintain audit records. HappyTip should not use it for unrelated purposes without an appropriate notice and lawful basis.

HappyTip may use browser cookies, local storage or similar technologies. Strictly necessary technologies support security, routing, sessions and consent choices. Preference, analytics, performance or marketing technologies should be activated only where used, disclosed and lawfully controlled.

If analytics is enabled, HappyTip may measure aggregated or user-level interactions such as page views, feature use, QR journeys, errors and device categories. The provider, data fields, retention and consent model must be verified before non-essential analytics is enabled.

A scan may record the QR identifier, Business Customer, outlet or touchpoint, timestamp, resulting page, device or browser information, approximate network location, interaction path and fraud signals. A scan does not by itself mean a Tip was paid.

HappyTip may process Tip amount, selected Service Professional or team, selected outlet, transaction reference, status, date and time, commission, refund or dispute information, payout allocation and reconciliation records. These records may be required for service delivery, accounting, disputes and legal obligations.

Where required for an enabled payout or regulated process, HappyTip or its provider may process identity and verification information such as legal name, verification status, PAN or other permitted KYC information. The actual collector, fields and storage arrangement must be disclosed at collection.

Depending on the payout model, HappyTip or a provider may process the account-holder name, bank-account number, IFSC code, UPI ID or other payout destination. Access should be restricted to authorised purposes and displayed in masked form where full display is unnecessary.

We may retain emails, calls or chat records, complaint details, evidence, resolution steps and preferences to answer requests, train authorised support staff, prevent repeated issues and maintain a defensible record.

Optional appreciation notes, ratings, review choices and complaints may contain personal data. Users should avoid including health, financial, identity, confidential or other sensitive information that is not necessary for the stated purpose.

HappyTip will rely on consent where required and may rely on other uses permitted by applicable law to the extent available for the relevant purpose. A collection notice should explain the data, purpose, whether it is mandatory, consequences of not providing it, recipients and withdrawal or grievance method.

Where processing depends on consent, the request should be clear, specific and separate from unrelated purposes. Withdrawal should be as easy as giving consent, while past lawful processing and legally required retention may continue.

HappyTip may send the amount, transaction identifier and routing information needed to initiate payment and may receive status information. Sensitive authentication is ordinarily handled by the Guest’s bank, UPI application or Payment Partner.

Do not share a UPI PIN, OTP, ATM PIN, card PIN, internet-banking password or full card authentication credentials with HappyTip, a Business Customer or a Service Professional.

Personal data may be used to verify eligibility, configure payout destinations, calculate individual or team allocation, instruct a provider, reconcile outcomes, investigate failed payouts and maintain required records.

HappyTip and its providers may use account, QR, device, transaction, identity and behavioural signals to detect tampering, impersonation, duplicate activity, account takeover, money laundering or other misuse. A suspected event may lead to review, additional verification or a temporary hold.

Information may be compared with records supplied by a Business Customer, Payment Partner, bank, KYC provider or authorised public source to confirm identity, authority, account ownership or payout eligibility.

Support teams may use account, transaction, device and communication information to authenticate the requester, investigate the issue, coordinate with a provider and communicate an outcome. Only information reasonably necessary for the request should be collected.

HappyTip may analyse reliable, minimised and, where feasible, aggregated information to understand performance, accessibility, completion paths and recurring errors. New uses that are incompatible with the original notice should require an updated notice and lawful basis.

HappyTip may process and disclose information where reasonably necessary to comply with applicable Indian law, valid legal process, taxation, accounting, cybersecurity, fraud-prevention, payment-partner, KYC, AML or transaction-monitoring requirements.

The Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 contain phased commencement dates. HappyTip should implement relevant duties as they become applicable to its role and processing.

HappyTip may send marketing only where it has an appropriate permission or other lawful basis. Marketing consent must be separate from acceptance of Terms, receipt of necessary service messages and any privacy acknowledgement.

A person can use the unsubscribe method in a message or contact support@kodlabs.in to stop optional marketing. Operational, security, transaction and legal notices may still be sent where necessary.

An authorised Payment Partner enabled for a transaction may receive payer, transaction, device and risk information needed to process or monitor that payment. The partner may act under its own terms, privacy notice, and legal and regulatory obligations. Its identity will be shown during the relevant payment flow where applicable.

Banks, UPI applications, payment-system participants and payout providers may process identifiers, account details, transaction instructions, authentication results, status, settlement and dispute records under applicable payment rules and their notices.

Where verification is enabled, authorised providers may receive the minimum identity, document, bank-account or business information necessary to perform the requested check and return a result or status.

Hosting, database, content-delivery, security, backup and monitoring providers may process technical and stored data on HappyTip’s instructions. Their identity, location, contractual safeguards and access model should be documented in a vendor register.

If enabled, analytics, email, SMS, telephony or customer-support providers may process device, usage and contact information for the configured purpose. Non-essential providers should not receive data before required consent controls operate.

Information may be disclosed to auditors, accountants, lawyers, insurers, regulators, courts, law-enforcement bodies or other authorities where reasonably necessary, legally required or appropriate to establish, exercise or defend a legal claim.

Personal data may be reviewed or transferred during a genuine merger, financing, restructuring, acquisition or sale, subject to confidentiality, purpose limitation, applicable notice and legal requirements.

HappyTip may determine purposes and means for some processing and act on a Business Customer’s documented instructions for other processing. The role depends on the specific data flow and applicable law; it should be confirmed in the commercial agreement and data-flow records.

Business Customers are responsible for the lawfulness and accuracy of Service Professional data they provide, workplace notices, internal distribution rules, authorised owners and deletion or access requests relating to their own employment records. HappyTip remains responsible for processing it controls.

Payment data, regulated records or other information may be subject to Indian storage or access requirements that apply to the relevant bank, payment-system participant or provider. HappyTip and its vendors must follow those requirements to the extent applicable to their roles.

HappyTip should maintain procedures to identify, contain, investigate and remediate suspected incidents; preserve evidence; coordinate with affected providers; and give required notices to authorities and affected individuals within applicable timelines as relevant provisions come into force.

A verified requester may email support@kodlabs.in for a summary of personal data being processed, the processing activities and other information required by applicable law. Some information may be limited to protect another person, security or a legal restriction.

A person may request correction of inaccurate or misleading personal data, completion of incomplete data and updating of outdated data. Business users should also use available account tools and notify their owner.

A person may request erasure where the purpose is complete or consent is withdrawn, subject to information that must be retained for payment, accounting, tax, KYC, security, dispute, legal or other permitted purposes.

Where processing depends on consent, a person may withdraw it through the stated account control or by contacting support@kodlabs.in. Withdrawal applies going forward and does not make earlier lawful processing invalid.

A privacy grievance may be submitted with the requester’s name, contact details, relationship to HappyTip, relevant account or transaction reference and a clear description. HappyTip will verify the request and respond within the timeline applicable to the issue and its legal role.

Where the applicable provisions provide a nomination right, a person may nominate another individual to exercise specified data rights in the event of death or incapacity. HappyTip must establish a verified process before offering this feature.

HappyTip may request proportionate information to verify the requester and prevent disclosure or deletion of another person’s data. Identity documents should not be collected when a less intrusive method is sufficient.

If required data is not provided or consent is withdrawn, HappyTip may be unable to create or maintain an account, identify a recipient, process a payout, provide optional communications or complete another requested feature. Mandatory service or legal processing may continue on another applicable basis.

A Business Customer must provide clear workplace notices, collect only necessary data, restrict owner access, keep staff and payout information accurate, communicate distribution rules, and remove or disable access when a person leaves.

HappyTip may use rules or risk indicators to flag suspicious activity, but the existence, inputs and consequences of any automated decision-making must be confirmed. Material decisions should include appropriate human review where required by law or fairness.

Strictly necessary cookies may operate without an optional toggle where lawful. Non-essential analytics, preference, performance or marketing cookies should be off until the required consent is obtained, with clear “Accept”, “Reject non-essential” and “Manage choices” controls. Users should be able to revisit their choice.

Links to a payment application, bank, Google review page or another website take the user to a separately operated service. HappyTip does not control that service’s privacy practices, and users should review its notice.

Privacy and service grievances are handled by the KODLABS PRIVATE LIMITED support team. Email: support@kodlabs.in. Owner notices: owner@kodlabs.in. Phone and WhatsApp: +91 9317106575. Postal address: Partap Nagar, VPO Amb, Tehsil Amb, District Una, Himachal Pradesh 177203, India. Please include your name, contact details, relationship to HappyTip, relevant account or transaction reference, and a clear description of the issue.